Key Features:
- Automation of ticketing.
- Centralized knowledge base.
- Tracking and management of IT assets.
- Simplified project and task management with relational ticketing.
- Integration with Active Directory and LDAP.
- Reporting to measure SLAs.
Web Help Desk centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests.
Features
Automated ticketing management
- Simplified incident and problem management.
- Built-in reporting and performance monitoring.
- Integration with SolarWinds Performance Monitoring tools.
Incident Tracking
- Simplify incident lifecycles with incident tracking software.
- Streamline the incident tracking process.
- Ensure high quality of service.
SLA reporting
- Auto-escalations and notifications.
- Custom visual alerts.
- Permission-based collaboration.
Asset Management
- Effectively manage your software asset inventory.
- Benefits of software asset management.
- Optimize IT budget for software procurement and maintenance.
