SolarWinds Service Desk

Key Features:

• Comprehensive ITIL-ready platform with incident, problem, release, and change management modules and an efficient CMDB for your unique service needs.
• Automation for ticket classification, routing, and correlation and self-service capabilities with an assistive knowledge base to increase efficiency.
• Incorporates IT asset management (ITAM) for full life cycle management and audit history of your hardware, software, licenses, contracts, and more.
• Service catalog to automate processes, manual tasks, and approvals for HR, facilities, finance, and other departments providing employee services.
• REST APIs and powerful integrations with SolarWinds® observability solutions, ChatOps collaboration tools, and more to plug into your apps.
• Customizable reports, customer satisfaction (CSAT) scores, and service-level agreement (SLA) management capabilities for operational insights.

Features:

Incident management

• Improve agent efficiency and user experience through better ITIL incident management.
• Boost employee performance – doing more with less.
• Automate IT incident management across your company.

IT asset management

• Consolidate your assets with a unified IT asset management dashboard.
• Automate risk detection by using asset management tools.
• Leverage IT asset management to align assets with incidents.
• Automatically discover current assets for better IT asset management.
• Create a centralized overview of asset configurations.

Knowledge base

• Leverage knowledge base management tools to consolidate technical resources.
• Align knowledge base software with inbound tickets to accelerate resolution.

Enterprise Service Management

• Standardizing service delivery across your organization.
• Enterprise Service Management fits their needs perfectly.
• ESM Software keeps each department’s data separate and secure.

Change Management

• Accelerate and Enhance Change Management Planning.
• Drive Consistent Change Execution.
• Grow Historical Change Data.