SolarWinds Dameware Remote Everywhere (DRE)

Key Features:

• Fast and easy remote control.
• Safe remote support with advanced encryption and multi-factor authentication.
• Essential endpoint support for everything from desktops to mobile devices.
• Supports multiple languages.
• Reporting engine.
• Monitoring and alerts.

Features

• Fast Issue Resolution.
• Unattended Support.
• From Anywhere to Everywhere.
• High-Resolution Support.
• Fast remote control.
• Safe remote support.
• Remote access to sleeping and powered-off computers.
• Thorough system information.
• Session information details.
• Reporting engine.
• Live chat and video conference calls.
• Lightweight ticketing system.
• Multi-monitor support.

Advantages:
Fast Issue Resolution
When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.

Unattended Support
Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.

From Anywhere to Everywhere
Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.

High-Resolution Support
Crystal-clear visibility in HD, scaled by the capability of your network.

Safe remote support
DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.

Thorough system information
Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.