|
When
|
Thursday, 29.06.2023, 11:00 Kiev, Ukraine Time to GMT+3
|
|
|
Where
|
AI-based SolarWinds ITSM solutions - the basis for effective management of IT processes in your organization
|
|
|
Speakers
|
Taras Dubrova
Product & Partner Manager, Oberig IT
David Aymerich Salcedo
Account Manager for TNT Team for Ukranie, SolarWinds
Raj Pandya
Presales Engineer, SolarWinds
|
|
|
Details
|
The successful implementation of an ITSM solution guarantees optimal positive changes in the short and long term – the choice and implementation of a help desk tool (ticket system), management of IT assets, configurations, changes, SLA, knowledge base, etc. We invite you to immerse yourself in the ITSM direction and join our webinar: “AI-based SolarWinds ITSM solutions – the basis for effective management of IT processes in your organization.” During the webinar, we will look at the following SolarWinds enterprise solutions: Servise Desk, Web Help Desk, Dameware Remote Support, Dameware Remote Everywere Webinar plan: 1. Separate ITIL practices for the maturity of ITSM processes in the organization. 2. Ticket system and IT asset management as the basis for an ITSM solution. 3. Differences and similarities between Solarwinds Web Help Desk and Service Desk. 4. Integrated ITSM system with remote connectivity to solve problems. 5. Demonstration of Solarwinds ITSM solutions: Service Desk, Web Hel Desk, Dameware. Attention please. The demonstration will be held in English. |
|
|
Webinar recording
|
|
The successful implementation of an ITSM solution guarantees optimal positive changes in the short and long term – the choice and implementation of a help desk tool (ticket system), management of IT assets, configurations, changes, SLA, knowledge base, etc.
We invite you to immerse yourself in the ITSM direction and join our webinar: “AI-based SolarWinds ITSM solutions – the basis for effective management of IT processes in your organization.”
During the webinar, we will look at the following SolarWinds enterprise solutions:
Servise Desk, Web Help Desk, Dameware Remote Support, Dameware Remote Everywere
Webinar plan:
1. Separate ITIL practices for the maturity of ITSM processes in the organization.
2. Ticket system and IT asset management as the basis for an ITSM solution.
3. Differences and similarities between Solarwinds Web Help Desk and Service Desk.
4. Integrated ITSM system with remote connectivity to solve problems.
5. Demonstration of Solarwinds ITSM solutions: Service Desk, Web Hel Desk, Dameware.
Attention please. The demonstration will be held in English.
