{"id":10299,"date":"2023-10-26T18:03:19","date_gmt":"2023-10-26T15:03:19","guid":{"rendered":"https:\/\/oberig-it.com\/?p=10299"},"modified":"2024-03-08T14:23:40","modified_gmt":"2024-03-08T11:23:40","slug":"the-ultimate-e-signature-security-checklist","status":"publish","type":"post","link":"https:\/\/oberig-it.com\/en\/articles\/the-ultimate-e-signature-security-checklist\/","title":{"rendered":"The Ultimate E-Signature Security Checklist"},"content":{"rendered":"<p>No organization wants security scars. That\u2019s why IT and Information Security departments generally conduct\u202fextensive due diligence on their cloud software providers to protect against data breaches, identity fraud, <a href=\"https:\/\/www.onespan.com\/blog\/phishing-emails-how-protect-your-customers-when-using-e-signature\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #000080;\">phishing<\/span><\/a>, malware, viruses, and other security threats.<\/p>\n<p>To help defend your organization, customers, and workflows, we\u2019ve compiled an<br \/>\ne-signature security\u202fchecklist specifically for evaluating e-signature services. This checklist takes a holistic approach to understanding levels of security. We recommend not only looking at the security of the service, but also how signers are authenticated, the vendor\u2019s approach to digital document and signature security, the use of white labeling to protect against phishing attacks, and the audit trail associated with the digital transaction.<\/p>\n<p><strong>Identity Verification &amp; Authentication<\/strong><br \/>\nE-Signature laws, such as the ESIGN Act and UETA in the United States or the eIDAS regulation in the European Union, outline the types of electronic signatures that can be used to sign digital documents. While these laws don\u2019t say much about specific security techniques and technology, the legal definition of an electronic signature always includes language around signer identity. This puts identity security at the top of your e-signature security priorities, since there is a legal requirement to connect each signature to the individual who applied it.<\/p>\n<p>Over the course of any digital agreement, you will be engaging with either unknown or known signers. In the case of the former, robust measures are required to determine who you are doing business with the first time you conduct a transaction with them. In the case of the latter, known signers are provided with credentials and these credentials are authenticated prior to giving them access to the signing ceremony and electronic documents.<\/p>\n<p><strong>Identity verification<\/strong><br \/>\nAs an alternative to cumbersome in-person identity validation measures, today\u2019s organizations are using technology to run identity checks remotely and in real time. Not only does this reduce the number of steps compared to paper-based processes, it also removes touchpoints where customers have traditionally struggled and dropped off.<\/p>\n<p>To deliver a fast, online customer experience while also establishing trust, best approaches to digital identity verification combine ID document verification technology and facial recognition. These technologies make it possible to digitally verify the signer\u2019s identity using their government-issued ID such as their driver\u2019s license, passport, or national ID.<\/p>\n<p><strong>User authentication<\/strong><br \/>\nOnce a signatory\u2019s identity is verified, organizations often issue electronic credentials to facilitate future digital transactions. In the case of existing customers, we recommend you leverage credentials your organization already issued. Not only are such credentials generally reliable if they have been used over time, but this saves the customer the hassle of having to create and remember yet another set of credentials.<\/p>\n<p>Look for an e-signature solution that can easily integrate with a wide range of authentication options throughout the e-sign workflow. While there are many secure and user-friendly options for authenticating signers online, the key point here is to do so without diminishing their experience. As such, look for e-signature solutions that offer options to best fit your signers\u2019 needs across your digital channels \u2013 and as a result, enable better experiences.<\/p>\n<p><strong>What to look for:<\/strong><\/p>\n<p>1. A solution that supports a complete range of ID proofing &amp; authentication options, to protect your clients and assets. This includes methods such as:<\/p>\n<ul>\n<li>Remote identity verification with functionality like facial biometric data and AI algorithms to detect fraudulent ID documents.<\/li>\n<li>Remote user authentication through user ID \/ password, a one-time passcode (OTP) via SMS, or secret Q&amp;A (i.e., challenge-response).<\/li>\n<li>Email address verification through e-sign session invitation.<\/li>\n<li>Dynamic KBA through third-party databases (e.g., LexisNexis).<\/li>\n<li>Support for smart cards, such as the <a href=\"https:\/\/www.onespan.com\/blog\/e-signing-smart-cards-us-government-agencies\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">PIV and CAC smart cards<\/span><\/a> used by the US government.<\/li>\n<li>Support for digital certificates such as those issued by a Trust Service Provider (note that support for all types of electronic signatures, especially qualified electronic signatures, is especially important for organizations doing business in Europe).<\/li>\n<\/ul>\n<p>2. The ability to configure different authentication methods for different signers within the same transaction.<\/p>\n<p>3. Flexibility to adapt the authentication methods\u202fto the risk profile of your business processes as you automate (e.g., ability to customize the challenge-response questions and the number of questions).<\/p>\n<p><strong>Document and\u202fSignature Security<\/strong><br \/>\nLook for an e-signature solution that packages and secures the final e-signed document using digital signature technology. The digital signature should be built using public key infrastructure (PKI). The e-signature solution should apply the digital signature at two levels:<\/p>\n<p>1. At the\u202f<strong>signature level<\/strong>\u202fto prevent tampering with the signature itself<\/p>\n<p>2. At the\u202f<strong>document level<\/strong>\u202fto prevent tampering with the document\u2019s contents<\/p>\n<p>The use of digital signature security features ties together signing intent with the information that was agreed to at the time of signing. It also locks down and tamper proofs the e-signed document, so unauthorized changes can\u2019t slip by unnoticed. This is a vast improvement over wet signatures or handwritten signatures on paper.<\/p>\n<p>While some vendors apply a <a href=\"https:\/\/www.onespan.com\/products\/electronic-signature#advanced\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">digital signature<\/span><\/a> as an envelope to a document (once all signatures have been captured), this is not a recommended practice for document signing. This approach leaves the document and signatures unprotected while the process is being completed and results in the wrong date and time stamp being placed on individual signatures. If a signer and a co-signer e-sign a record on two separate days, you want that history reflected in the audit trail. The best practice is to apply digital signature <strong>as each e-signature is added to the document<\/strong>. This builds a comprehensive audit trail with the date and time that each signature was applied.<\/p>\n<p><strong>What to look for:<\/strong><\/p>\n<ul>\n<li>Each\u202fsignature must be secured with a digital signature.<\/li>\n<li>A comprehensive audit trail should include the date and time of each\u202fsignature.<\/li>\n<li>The audit trail must be securely embedded in the document.<\/li>\n<li>The audit trail must be linked to each signature.<\/li>\n<li>Ability to verify the validity of the signed record offline, without going to a website.<\/li>\n<li>One-click signature and document verification.<\/li>\n<li>Ability to download a verifiable copy of the signed record with the audit trail.<\/li>\n<li>The document must be accessible to all parties.<\/li>\n<\/ul>\n<p>After evaluating document and signature security functionality, the next step will be to verify that the e-signature service captures everything in a single audit trail and embeds the audit trail into the signed document.<\/p>\n<p><strong>Audit Trail<\/strong><br \/>\nWhen regulated companies undergo a compliance audit, they are often asked to prove the exact business process they followed. As part of this, auditors also look for a record of every time key documents were touched, when, and by whom.<\/p>\n<p>We recommend capturing a comprehensive audit trail of the signing process, because it enables you to demonstrate exactly\u202fhow\u202fa customer completed a transaction on the web or through a mobile device or mobile app.<\/p>\n<p><strong>What to look for:<\/strong><\/p>\n<p>Look for a single, unified audit trail that captures the step-by-step identity verification, authentication, and e-signature events in the transaction. This should include:<\/p>\n<ul>\n<li>Method used and device used to identify or authenticate each participant.<\/li>\n<li>IP address of each participant.<\/li>\n<li>Date and time stamp of all events.<\/li>\n<li>All web pages, documents, disclosures, and other information presented.<\/li>\n<li>The length of time spent reviewing each document.<\/li>\n<li>What each party acknowledged, agreed to, and signed.<\/li>\n<li>All other actions taken during the transaction, such as failed authentication attempts (if any) and data fields that have been edited.<\/li>\n<\/ul>\n<p>In addition, we recommend looking for e-signature software that embeds the audit trail directly in the signed document for easy verification and storage. E-Signed documents that can be verified and archived independently of the e-signature vendor provide an additional layer of security. Whether or not you maintain an account with\u202fthe e-signature service in the future, your documents are not affected since you, your customers, and other stakeholders do not have to go online to access or verify the e-signed document.<\/p>\n<p>The only way to achieve vendor independence is to have a solution that embeds the\u202f<a href=\"https:\/\/www.onespan.com\/products\/electronic-signature\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">electronic signatures<\/span><\/a>, time stamping, and audit trail directly in the document. This creates a self-contained, portable record.<\/p>\n<p>In addition to making eventual audits much easier, these audit trail records provide additional protection in the event of a dispute. Remember that in that situation, the best evidence wins. It is especially important to record how each signer identified\/authenticated before gaining access to the signature process, due to the legal requirement to connect each signature to an individual.<\/p>\n<p><strong>White Labeling for E-signature Security<\/strong><br \/>\nWhite labeling (custom branding) holds significant importance for two reasons.<\/p>\n<p>It creates a seamless experience for the signer. From the first invite email through the signing process, the signer engages only with your brand \u2013 not the e-signature vendor\u2019s brand. This builds trust with your customers and leads to higher completion rates.<br \/>\nIt helps prevent phishing attacks. Phishing is one of the most successful tactics to steal credentials. While organizations add more layers of enterprise security, phishing attacks continue to wreak havoc because the attack surface centers on people instead of systems. As such, the emails generated by well-known e-signature providers have become a target for spoofs designed to trick people into divulging login credentials.<\/p>\n<p>Recently, security researchers at\u202fArmorblox\u202fidentified a phishing scheme that spoofed a common workflow email from a leading e-signature provider. The malicious email bypassed cloud and in-house email security solutions and targeted thousands of users across multiple organizations.<\/p>\n<p>With a white-labeled electronic signature solution, such as OneSpan Sign, your business can put its own brand front and center, limiting the appeal for would-be fraudsters. By customizing the content, colors, logo, and other elements of your emails, you can create a unique style that would require too much individual effort to make it worth the effort for phishers.<\/p>\n<p><strong>What to look for:<\/strong><\/p>\n<p>An e-signature solution that encourages you to:<\/p>\n<ul>\n<li>Integrate\u202fwith your own email servers so the e-sign emails can be sent from your domain (e.g., @yourcompany.com).<\/li>\n<li>Customize the content and appearance of email notifications.<\/li>\n<li>Customize the colors, logo, headers, navigation bars, footers.<\/li>\n<li>Customize dialog boxes and error messages.<\/li>\n<\/ul>\n<p><strong>Cloud Security<\/strong><br \/>\nIn addition to the criteria listed above, look at the protocols an e-signature vendor has in place to identify and prevent data breaches. It\u2019s important to understand the vendor\u2019s security practices, certifications, track record, and the frequency of their security audits.<\/p>\n<p>Performing due diligence around a vendor\u2019s security practices and infrastructure could expose past privacy breaches, incidents of data loss\/leakage, or other risks related to data security.<\/p>\n<p><strong>What to look for:<\/strong><\/p>\n<p>A solution that captures information about the signature process, including:<\/p>\n<ul>\n<li>Verify that the e-signature platform uses strong data encryption in transit and at rest,\u202fand stores data within an encrypted database volume using strong cryptography to ensure a secure channel for all communications.<\/li>\n<li>A vendor that partners with world-class cloud infrastructure service providers such as Amazon Web Services, IBM Cloud, or Microsoft Azure. These providers are designed and managed according to security best practices and comply with a variety of regulatory, industry, and IT standards for security and data protection, including: ISO 27001, SOC 2, SOC 3, HIPAA, FIPS 140-2, FISMA, and much more.<\/li>\n<li>In addition to the data center level, look for a vendor that meets additional security control and compliance requirements at the application layer. This ensures that the e-signature solution is secure and customer data is protected.<\/li>\n<li>Global data centers to satisfy in-country data residency requirements.<\/li>\n<\/ul>\n<p>To learn more about our certifications and safeguards, visit our\u202fTrust Center\u202for download our white paper that will help you identify\u202fsecurity requirements\u202fwhen evaluating e-signature software.<\/p>\n<p><strong>E-signature Security for Trusted Digital Agreements<\/strong><br \/>\nAt OneSpan, we have 30 years of cybersecurity experience delivering e-signature and authentication solutions to ensure a transparently secure experience across all digital and mobile channels. This security is seamlessly embedded in modern digital workflows to ensure the best possible customer experiences and the highest completion rates.<\/p>\n<p>We can guide you in securing your digital agreements, while providing your customers with a trusted and delightful experience, no matter your use case, channel, or geography \u2013 <a href=\"https:\/\/www.onespan.com\/blog\/authenticating-digital-agreements-web3\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">today and into the future<\/span><\/a>.<\/p>\n<p><strong>Source:<\/strong>\u00a0<a href=\"https:\/\/www.onespan.com\/blog\/ultimate-e-signature-security-checklist\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">The Ultimate E-Signature Security Checklist<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No organization wants security scars. That\u2019s why IT and Information Security departments generally conduct\u202fextensive due diligence on their cloud software providers to protect against data breaches, identity fraud, phishing, malware, viruses, and other security threats. To help defend your organization, customers, and workflows, we\u2019ve compiled an e-signature security\u202fchecklist specifically for evaluating e-signature services. This checklist [&hellip;]<\/p>\n","protected":false},"author":850,"featured_media":10240,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[142],"tags":[],"class_list":["post-10299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Ultimate E-Signature Security Checklist \u261d Oberig IT blog<\/title>\n<meta name=\"description\" content=\"The Ultimate E-Signature Security Checklist \u26a1 Oberig IT blog for integrator partners, vendors and end customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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